The Client:
L.K. Bennett

What was the Requirement?:

L K Bennett is a British accessible luxury brand and shoe specialist. Founded in 1990 by Linda Bennett, renowned for her signature kitten heel shoes, favoured by celebrities and stylish women alike. 2003 saw L K Bennett with a small number of stores in the south of England being fulfilled from an in-house operation. However, business plans for huge expansion required a in depth review of their current process and the decision was made to move to a 'specialist' who could offer a complete solution to support their planned growth.

Why were CML approached?:

CML were approached to provide a full warehousing solution to support their rapidly expanding retail business. CML were able to offer a facility with scalability, in addition to demonstrated luxury apparel warehousing experience and the technology and distribution infrastructure required to support the brand's aspirations.

What did CML do?:

In the initial stages of the partnership, CML's focus was to provide consistent, timely and accurate deliveries to their expanding portfolio of stores. Once settled, a number of service improvements were introduced to ensure optimum sales floor availability at all times. CML continue to support L K Bennett's growth into new areas through collaboration, best working practices and system integration.

What was the outcome?:

Today, CML continues to support L K Bennett's expansion with a full e commerce and wholesale solution. With key presence in international markets, L K Bennett operate through 166 branded locations worldwide including 114 in the UK, Ireland and LKBennett.com.

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