The accreditation comes on the back of a recent assessment carried out by IIC that examined feedback from clients, employees and the management team, and confirms CML’s exceptional customer service standards present across the business.
Commenting on the award, Kerry Delaney, Commercial Director at CML, said: “We are delighted to have been awarded the silver accreditation from IIC. This award not only shows how committed we are to ensuring that we provide our customers with an exceptional customer experience, but it highlights how important it is to both our customers and our personnel. We are incredibly proud of our hard-working staff, and we look forward to working with IIC to devise a strategy that will improve our customer service offering in a way that can be implemented immediately and help cultivate even better employee engagement.”
Sandy Bryson, Director at Investor in Customers, said: “When examining the business, it was clear that CML go above and beyond when it comes to both employees and customers, so we are delighted to award the business with this accolade. On behalf of everyone at Investor in Customers I would like to congratulate CML on their commitment to ensuring it provides its customers with high levels of service.”
Investor in Customers (IIC) is a leading independent customer experience agency with a unique assessment methodology that generates personalised action plans for improvement.