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CML teams up with global returns company to offer more to retailers

CML partners with returns company ReBOUND to offer even more to its retail customers...

CML-9399-main - Graham Copley

Core Management Logistics is offering an innovative returns service for its e-commerce customers thanks to a new partnership with market leading returns company ReBOUND.

Logistics specialist CML, based at Magna Park in Lutterworth, provides e-commerce services to many of the UK's leading fashion retailers and has teamed up with ReBOUND to offer their existing and new clients a world-class returns solution.

ReBOUND, a division of TSB Supply Chain Ltd, was developed in response to retailer demand for a robust global returns process. The managed service covers retail returns in 220 countries using trusted, local carriers and payment methods.

This enables international shoppers to easily register and pay for a return online through the ReBOUND returns booking platform.

The solution has been developed to provide a positive, cost-effective returns experience from both a consumer-facing and retailer perspective. Consumers are able to print their returns label and send their items to an in-country address for a fraction of the price it would usually cost through alternative methods. The returned packages are then consolidated before delivering back to the retailer.

Graham Copley, Managing Director of Core Management Logistics, commented, "We are always looking at ways to expand on and update our fulfilment options, especially as e-commerce has become such a key aspect of a logistics provider's service offering.

"We chose to team up with ReBOUND because they are the market leaders when it comes to returns and there is great value in adding them to our skill set to ensure that we are providing the very best and most up-to-date services to all our clients."

Charlotte Monk-Chipman, Marketing Manager at ReBOUND, said, "We're thrilled that CML has picked us as their returns supplier of choice. Non-one else has been able to develop a returns solution as complete as ReBOUNDS's. It's completely global and very simple to integrate with our IT system, so retailers can gain much clearer visibility - not just visibility of their returns volume, but also valuable insight into the reasons behind their returns.

"We've worked hard to ensure that ReBOUND is recognised as a trusted returns provider, so the returns process is easier and cheaper for consumers. Ultimately it means retailers are able to sell more, as customers feel confident in using our returns system."

Graham Best, CEO of ReBOUND, explained, "TSB Supply Chain is fundamentally a supply chain company, so we understand fulfilment and why CML are so good at it. They have the infrastructure, systems and people to take a custom approach based on a solid, proven platform. The e-commerce fashion sector in particular requires a very agile fulfilment approach.

"Partnering with CML was an obvious choice and we frequently recommend them to our clients. They have an impressive client base which reflects their quality of service. CML understands e-commerce and the product life cycle from sale to return - it's all about satisfied consumers at the end of the day and we are delighted to be chosen as their global returns partner."

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