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living and breathing Our Values

The core values of CML centre around four key pillars - quality, innovation, trust and commitment. We pride ourselves on our team ethos and customer service culture which fosters long-term relationships based on mutual knowledge sharing and passion.

CML team photo

Our Core Approach® affirms that we delight our customers daily to create a dynamic culture where our teams thrive and deliver their best to create an excellent customer experience.  We value enthusiasm, professionalism and integrity.  Our agile and customer centric approach ensures that we listen to our customers and support them with innovative solutions to their supply chain requirements.

All of this matters to us because we know that the increasing demands placed on businesses today requires a robust supply chain and flexible ecommerce solution – one that can support rapid growth, provide the agility to cope with significant volume fluctuations and react swiftly to changes in market dynamics.

We aim to remove complexity and bring a fresh perspective to our customers’ supply chain challenges and opportunities, whether that is in ecommerce fulfilment and returns processing, warehousing or imports and exports. You will find us approachable and knowledgeable with a passion to add exceptional value to your business and you can be safe in the knowledge that you can trust CML to be the guardians of your brand.

Investor in Customers®

At the core of CML’s culture and values is our commitment to providing an exceptional customer experience which includes adding value and delighting our customers daily to ensure that we not only meet our customers’ needs now, but plan for, and anticipate their future requirements too.

To demonstrate the importance of this, we recently commissioned an independent company to embark on a customer wide initiative to measure CML’s performance in this area.

The assessment was undertaken by Investor in Customers® who undertook an in-depth analysis of our business across four key areas; anticipation of customer needs, meeting customer needs, delighting customers and customer loyalty.  This included insights and responses from customers and CML colleagues.

As a result of the initiative we are delighted to have been awarded Investor in Customers® silver status which reflects our commitment to our values, our customer centric approach and a team who support these values every single day.

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