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involvement and action Our Partnership Ethos

The One Team programme is a joint initiative between Marks & Spencer and its supply chain logistics partners.

M&S One Team Initiative

The goal of this project is to enable M&S to be the world leading quality retailer by providing great products and services to their customers anytime, anywhere.

The programme commenced in 2009 and as a long-standing supplier to M&S, CML were asked to support and engage in the initiative. The goal of the project was to transform five teams into one team, with the motto of "Together, doing the right thing".

CML’s involvement and actions

Since the initial launch of the One Team project, CML has been actively involved having a representative on each of the work streams as well as CML’s Chairman, Graham Copley, being on the Steering Group. CML has put their own stamp on the project by introducing initiatives such as Dragons' Den and Apprentice-themed ideas forums, aimed at generating service improvements and cost-saving initiatives. 

The schemes have proved very successful and have directly generated ideas that have been implemented on site, which have also been shared throughout the network. 

As a result of this success, the concept was delivered to the wider partners in the One Team and M&S, as an example of how CML has pro-actively and enthusiastically engaged with the project and with colleagues.

We are proud that some of our CML colleagues have participated in the One Team awards - not only being shortlisted but actual winners too.


CML and the wider M&S logistics network have benefitted from the One Team programme in several ways. By working collaboratively with other partners in the network, service levels have been tangibly improved and cost savings achieved.

As a result CML has been able to offer colleagues opportunities and benefits that would not have been possible outside of the One Team project. CML and the wider M&S logistics network truly are "Working together to deliver great service".

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